Your reception, on autopilot

Guests book and pay on their own — day or night

A booking page with your free nights and prices — on your own website and as a link the bot sends on WhatsApp, with the guest's dates already filled in. The guest picks the nights, sees the exact total and pays by card, Apple Pay or Google Pay — or by bank transfer, with the proforma that arrives by email straight away. Once it's paid, the booking is made: the dates blocked (and closed on Booking.com and Airbnb), the cleaning team told and the welcome message sent.

• Your photos and a map on top — guests see at once it's really your place
• Free nights with each night's price, minimum stays, Romanian or English
• The dates held for 30 minutes while the guest pays; unpaid, they open again
• Card, Apple Pay and Google Pay through Stripe, straight into your own account
• The proforma emailed at once — bank details and the card link on it
• Bank transfers read from your bank's emails and matched to their booking
• Invoice to a company: the CUI checked at ANAF, the name filled in
• A payment that arrives late still books the dates, if they're free
• Questions? The property's phone and WhatsApp on every step
• How many opened the link and left without booking, counted for you
• On the phone with a guest? Reception makes the link for their dates in a tap — Copy, Share or WhatsApp
• Booking.com and Airbnb payouts matched to the stay they pay; card payments listed with the bank transfers
• Money from your own company (your monthly settlement, say) never taken for a guest's payment
• Booking 10 days ahead or more? 50% now, the rest a week before check-in
• Dates taken? Join the waiting list — told as soon as they free up
• Paid? The invoice is issued and sent to the guest at once, and goes to e-Factura by itself 48 hours later (or as a draft in SmartBill)
• In this demo the invoice really goes to ANAF's e-Factura test system — press Send to e-Factura now and see it accepted

Know what the villas next door charge — and what to do about it

Every week Arova checks Google Hotels for the dates that matter — the next weekends, the holidays and a few midweek stays — and puts what your competitive set charges next to your own rates. Then it recommends one move per open stay: raise, keep, lower or wait — from the market, your calendar and the days left.

• Your price against places like yours, for every date
• How full the area is, from how many places still have a room
• No discounts far from the date, no price moves on thin data
• A Facebook / Instagram post written for you every week
• What competitors post on Instagram, Facebook and TikTok, and what works for them
• Advice only: your rates change only when you change them

What guests say about you — and about the places next door

Every week Arova reads your Google and Booking.com reviews, and those of your competitive set. The AI sums up what guests love and what they complain about — how often, how recently, in their own words — and recommends what to do: what to fix, which reviews to answer, what to put first in your listing.

• Positive, mixed and negative at a glance, from both sites
• Each theme with how many reviews mention it, and a quote
• Concrete recommendations, from your reviews and the competitors'
• Your competitive set side by side: their ratings, what their guests love and miss
• New reviews fetched by themselves every week
• Every review, filtered by site and sentiment, with your replies

How the month really went — and what to do next

Pick any period — this month, last month, the year so far — and see how many nights you sold and through which channel, how many stayed empty, how many people asked to book and how many of them did. Connect expcateg.com and your bank statements join in: money in and expenses by category, down to each transaction.

• Nights booked, unsold and closed, night by night, with occupancy
• Confirmed income so far and projected income for the month — a booking without a price estimated at your rates
• Booking inquiries told apart from suppliers and pitches, and how many booked — the self booking link's opens and bookings too
• Money in and expenses by category, from your bank statements (expcateg.com)
• An AI advisor opens with 3–4 recommendations and answers your questions
• It reads your Marketing findings too: competitors' prices and what's filling up

The house at a glance

Who's here today and who's next, the temperatures in every room, the heating, the gate and the cameras — on one screen, on the computer and on the phone.

• Arrivals, stays and departures straight from the calendar
• Set the heating from anywhere
• Open the gate for a late arrival
• Live camera images, refreshed every 10 seconds
• Each guest's key box PIN, and when they arrived and left

Every guest gets their own code — and you know when they're in

Each booking gets its own PIN on the key box, valid only from check-in to check-out and removed afterwards. The guest sees it on their Smart Guest Home page; you see it in Reception, to tell them by phone if need be. Their first opening is their arrival; the keys going back on check-out morning is their departure.

• A new PIN for every booking — Booking.com, Airbnb or direct — set on the lock a week ahead
• Moved with the dates, gone when the booking is cancelled or over
• “The Popescus arrived, 16:42” — on your phone, and by email if you like
• Guests leaving: the cleaning app is told the house will be free soon
• Every opening with a guest's PIN in the activity log
• Leaving? Before the key box opens, the guest is told which doors and windows are still open
• Read from the lock's cloud — the lock's battery isn't touched

Every device in the house, watched for you

Reception's dashboard shows every sensor, the heating, the key box and its gateway, the smart plugs, the gate and every camera. In Notifications & Alerts, alerts written as sentences — “Notify when the water tank is below 30%”, “when the living room is above 27°C while a guest is staying” — checked every five minutes.

• Temperatures, humidity, the water tank — from GDO Pi and Tuya sensors
• Every camera on Reception's dashboard, next to the readings
• A push and an email when something's wrong, and again when it's back to normal
• “Isn't answering” waits for two checks, so a blip doesn't wake you
• Only while a guest is staying — or only while the house is empty, as a frost guard
• Message the guest by itself: “It's getting warm — lower the heating from your page”
• Doors and windows: closed in green, open in red; a push when one opens while the house is empty

What your guests see

Two minutes at Vila Peștera from the guest's side: booking on WhatsApp, the gate opened from the chat, the TV's welcome and their Smart Guest Home page.

The house gets ready by itself

Hot water on before the guests arrive, the annex heating off once they've gone, the check-out message the evening before, the survey two days later. Set each rule once, as a sentence — Arova runs it around every stay and shows you how it went.

• Tapo and Kasa plugs switched on check-in and check-out days, at the hour you choose
• A plug that doesn't answer is retried for two hours — then the team is told
• No “off” on a changeover day, so the next guest isn't left without hot water
• Today's and upcoming automations in Reception, with ✓ or what went wrong
• Every switch, gate opening and message in the activity log — per booking too
• Plugs for guests, for Reception and for the cleaners' app, each chosen separately
• A door left open with the heating on? Written in the log, and the guest gets a friendly message
• The water tank going down too fast? In litres, in the log, to the guest and to your email — odd sensor readings ignored
• After each stay, a stay report PDF: temperatures, activity, the cameras and the cleaning team's report